Customer Support

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Meet Our Team

We have more than just product reps, our sales team is composed of experts in deck and paver systems with decades of combined AEC experience. They are ready to answer questions, consult on a project, work on pedestal estimation, or get a quote going for you.

jim robbins archatrak profile

Jim Robbins

Western U.S. Sales Manager, CEO
 

Jim Robbins

Western U.S. Sales Manager, CEO

Jim might be one of the first people you talk to when you call Archatrak. He brings hands-on experience in construction, having built homes start to finish designed for harsh winter climates. Jim also has 17 years of experience running his own successful business and enjoys applying his strong customer service values when people call in need of deck and paver system solutions.

With his three kids now out of high school, Jim is enjoying even more time for his recreational hobbies, including floating on the many local rivers, mountain biking, and searching for powder to ski in the beautiful mountains and wilderness areas of southwest Montana.

Alex Maier map profile image

Alex Maier

Great Lakes and Northeast U.S. Sales Manager, COO
 

Alex Maier

Great Lakes and Northeast U.S. Sales Manager, COO

Alex is an Air Force veteran, Cincinnati Bengals fan, and Ohio University alumnus with an extensive background in account management and marketing. After working in Chicago for eight years, he successfully ran his own business for several years before settling in the Big Sky State.

Beyond hardscape products and paver support systems, Alex has a wide range of interests. Skiing, hiking, and hunting make him a natural fit for the Montana lifestyle, but when you’re on the phone with him, you might just find yourself chatting about the latest vintage motorcycle he’s building.

Jonathan Daniels Archatrak profile

Jonathan Daniels

Southeast U.S. Sales Manager, CFO
 

Jonathan Daniels

Southeast U.S. Sales Manager, CFO

Jonathan has had the joy of assisting clients and managing businesses across the globe throughout a career spanning multiple sectors, including nonprofit, international sales, import/export, the travel industry, concierge services, and cost-reduction consulting.

After living five years in Southern Asia and eleven years in Paris, France, Jonathan moved to Bozeman, Montana where he enjoys taking advantage of the great outdoors through snowboarding, cross-country skiing, hiking, and camping. He and his wife continue to scour the earth for a copy of the rare manuscript, How To Raise Teenagers.

Tyson Thibeault

Rocky Mountain, Great Plains U.S and Canada. Sales Manager

Tyson Thibeault

Rocky Mountain, Great Plains U.S and Canada. Sales Manager

Tyson is an Air Force veteran and a graduate of the College of Southern Idaho and the University of Phoenix. For the past 20 years, he has worked in all aspects of wholesale electrical distribution, from counter sales to branch management and everything in between. Through that experience, he developed strong customer service skills and a solution-driven attitude.

When he isn’t helping customers find deck and paver system solutions, Tyson enjoys live music, hiking, fishing, traveling, and getting behind the handlebars of a dirt bike. Everything he loves to do is even better when he gets to share it with his wife, children, and granddaughter.

Our Team is Ready to Assist

From early design planning through final installation, Archatrak provides guidance on system configuration, material compatibility, and site-specific considerations.

Our team works with architects, contractors, and project owners to help simplify specification and ensure a practical, well-coordinated roof deck assembly and on-grade installation. Reach out to request a quote, learn more about our products and systems, or order samples to move your project forward.

Up to 4 free porcelain paver samples.

We take pride in our fast and accurate quotes.

Where can you buy Archatrak porcelain pavers and pedestals.

Eastern USA

  • 2 Wisconsin Circle, Suite 700,
    Chevy Chase, MD 20815
  • (866) 206-8316

Western USA